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Terms and Conditions

 

We always try to make you shopping experience safe, easy and enjoyable. While using our web site we will provide you with information you need to make you an informed and educated shopper. With that in mind you agree to these Terms and Conditions while visiting, using and purchasing products from our site. As always, if you have any questions, please contact us so that we may better assist you.


Accepting Returns

We are confident that our certified diamonds and fine jewelry will exceed your expectations. However, in the event that you are not completely satisfied, we will do all we can to make it right. If we are unable to correct any problems, we will offer an exchange or refund, provided that you return your item within 30 days of its shipment. We accept returns for refunds or exchanges on all diamonds and jewelry. Items that have been worn, altered or damaged in any way may not be accepted for return. Items may not be accepted if they are returned without all of the original documentation, diamond certificate and packaging materials. If a diamond certificate was sent with your purchased diamond, it must be returned as well or a replacement charge will be made. For more information view our return policy.


Refunds


You can return your diamond or jewelry item within 30 days of shipment from Novori for a full refund. Refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear on your credit card statement. Customers returning a partial order will be refunded for the returned items only. Refunds will be applied to any unpaid balances first. Returns shipped from outside the United States need to have all customs and duty charges prepaid. Novori will refund your purchase price paid in US dollars (except for shipping) but is not responsible for any additional charges your bank or credit card company may charge you or any differences in your countries currency. Before shipping returns from outside the United States, please call a Novori customer service associate at 877-877-4141.


Payments

Payments for online purchases can be made by credit card or with a bank wire (Bank wire payments are offered a discount when a complete ring is purchased). For more information please view our payment policy.


Privacy

We value your privacy as you shop using our web site. We collect information while you shop and as you make a purchase from Novori Jewelry and use secure protocols to transfer sensitive data. For more information please view our privacy policy.


Policy on Comparison Purchasing

Comparison purchasing is when you buy several items with the intention of keeping the item you like best and then return the remaining items. We do not allow returns on comparison purchasing. The cost of making and re-stocking multiple items is simply too expensive. If you are concerned with making a jewelry purchase and would like to confirm the quality of a Novori jewelry item, we would be happy to help you. Please call one of our jewelry experts toll-free at 877-877-4141 and we help you make a choice that is right for your needs.


Returns Processing Time

All requests for return or exchange will be processed after our jewelry expert inspects and verifies the condition of the item. Returns take approximately five business days to process upon receipt and inspection of the item.We will notify you once we've received and processed your returned item. If you request a refund, your account will be credited within three days of this notification. (Please note that any unauthorized, improperly packaged, or non-insured returns will be returned to sender.)

Custom Orders

Custom orders or orders with special requests are final sales and cannot be returned. Any custom designed rings, engraving work or special order work for rings, setting or jewelry will constitute a custom design and cannot be returned. Please ask a jewelry specialist regarding this policy prior to ordering your product.


Disclaimer on Web Site Information

Although we take steps to ensure that the data on the web site is always accurate, some information on the settings, jewelry and diamonds is provided by our manufacturers or other third parties and on occasion, may not be accurate. In some cases our automated online processing system may display inaccurate product data or prices. We reserve the right to make corrections to the data on our site once we have been made aware of any errors and we are not able to, or obliged to, honor any invalid or incorrect prices or data. All prices are updated on a regular basis due to metal prices and market fluctuations and prices can and will change without notice.

Some products may be listed on our web site but may no longer be available. We update our prices and products daily and try to make the information you see as accurate as possible but some products may sell out or be sold and may still be listed on our site. We will update and correct the information on our site as soon as possible but are not able to honor the prices or provide the products in these cases.

Although the Novori.com web site may include links providing access to other internet resources or web sites, Novori has not participated in the development of those other sites and does not have any editorial control over those sites. Novori is not responsible for the accuracy or content of information contained in these sites.


Legal

The use of this web site and the Terms and Conditions, and the relationship between you and us, and other Novori Jewelry Policies shall be governed by the laws of the State of California, United States of America. Under no circumstances shall Novori Jewelry be held liable for any damages of any kind arising from the use of this site or from any information, products or services made available by this site including but not limited to direct, indirect, incidental, punitive, consequential or special damages. You agree that any cause of action that may arise by using this site or products from this site shall be commenced and be heard in the appropriate court in the State of California, City of Los Angeles, United States of America. You agree to submit to the personal and exclusive jurisdiction of the courts located within Los Angeles city in the State of California. Our failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect.




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I am very pleased to inform you that my fiance's ring is holding up very well these days. The ring is beautiful and durable, and she just LOVES it! Everyone who sees the ring loves...
Edward

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On Friday morning I received my ordered engagement ring and it is even more beautiful than I thought. I am so happy with my purchase. I was very unsure about ordering such an important item...
Ted

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We received the tension set engagement ring with the white sapphire. True to your word, the stone is beautiful. We are getting married in Mexico at the end of this month. I want to...
Fergus

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Just a quick Thank You. The ring is perfect and the service was even better! Delivered, as promised and on time. I wish all of my purchasing experiences were as good. Thanks....
Terry

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Thank you we received the rings today and they are stunning. You have exceeded our expectations and I appreciate your wonderful service. Craig has already forwarded your website via email to two different friends who...
Cynthia

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Thank you so much for helping us pick out and design our engagement ring and wedding band. They're PERFECT. We love them and have gotten endless compliments. We're so pleased and we will always recommend...
Jay & Becky

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Thank you for taking me through this process. It was easier than I could have imagined. The ring looks spectacular; I know my girlfriend will love it. It was a pleasure doing...
Greg

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Thank you for your diligence. Much appreciated! Dealing with this company has been a treat. Charlene has been helping me out with all my queries, and she was extremely knowledgeable in all areas....
Gary

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Thank you for your help in selecting our engagement ring. You were very patient with all of our questions and we were pleasantly surprised at how beautiful the diamond was. We could not...
Justin

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Thank-you for adding the engraving to the order. I am most pleased with your aid, understanding and patience. I do not anticipate corresponding with you again, so therefore I will sign off with...
G

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Just wanted to let you know that my fiance loves the engagement ring. I also had it appraised, and the jeweler said it was a beautiful stone. He was also very impressed with the quality...
Alex

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Just wanted to give you a quick THANK YOU... you helped me out a lot with this whole situation. The diamond ring is safe at my home. Thank you so much for your help and...
Ryan

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I gave it too her last night and she said yes. She loved the ring. The diamond is nothing less then perfect. It appraised over 3 times the purchase cost. Thanks...
David

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Package received... ring is BEAUTIFUL! Thanks you for the expedited delivery. I'll look to you when we're ready to buy our wedding bands (saw a couple I really liked). Thanks again for the excellent service,...
Patrick

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Thanks you once again for your valuable advice, patience and creative jewelry expertise. My wife’s ring design caused considerably more ooo’s, ah’s and wow’s than we ever expected. At a time of many sensitive...
Douglas

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